employee excellence possible.

That’s a big question that varies by customer. Generally, this depends on your situation and audience e.g sales, customer service, etc.

As a company that takes data security and privacy very seriously, we recognize that Rehearsal’s information security and data privacy practices are important to you. While we don’t like to expose too much detail around our practices (as it can empower the very people we are protecting ourselves against), we have provided some general information here to give you confidence in how we secure the data entrusted to us. We adhere to this principle: When storing and transmitting data, we must ensure a high level of data protection and data security. That goes for information pertaining to our customers, prospects, business partners and employees. Because data protection is people protection. Read more about our data privacy and security here.

There are three integration types: User, Data, and Content.

Content integration involves the use of links that lead directly to specific role-plays inside of Rehearsal. These links can be normal links that open into a new window or tab, or they can be more advanced, displaying Rehearsal content directly inside of your system's pages via the use of iframes or shadowboxes. Rehearsal assignments can be integrated into any SCORM course and most LMSs.

We suggest rolling out 2-3 new scenarios every three weeks, followed by Coaching and Leaderboard recognition. Scenarios can be a compliment to your training plans surrounding new products, events, marketing campaigns, customer policy changes, etc.

User integration allows for the seamless transition from your existing systems to Rehearsal. Without user integration, the first time a user accesses Rehearsal, he or she will be required to enter a username and password. With user integration, the user sees the desired content immediately. User integration can be done via an SSO protocol such as SAML 2.0, or via our Restful API. The latter will require your IT group to get involved as some development time may be necessary.

There are many LMS providers in the space, and while we have certainly worked with some of the major players, such as Litmos and Blackboard, we will need to determine what integrations your particular system supports. We provide several levels of integration with LMS and HRIS systems depending on if your particular system supports OpenAPI – a set of technologies that essentially allows websites and web applications to talk to one another. Our system communicates using a Restful API. We will gladly set up a meeting with our technical team to discuss your environment and needs.

That completely depends on the scenario. Practicing an elevator pitch is fast, practicing a PowerPoint presentation is longer. However, for processing, it takes about 10-15 seconds for a recorded video to be ready after you stop recording, review it and submit it.

Data integration is as follows: 

Information is pulled from Rehearsal by your system using our API. We offer a public API that some customers use to pull Rehearsal information into their own data warehouse, build dashboards, reporting, etc.

We support several SSO protocols, but most easily support customers that use SAML 2.0; view the knowledge base here for more information. Please contact us to discuss your SSO environment and needs.

Learners can use webcam-enabled computers and laptops, tablets and smartphones. Our development teams test on multiple platforms and devices.

Setting up a scenario can happen as quickly as 3-5 minutes. Designing a good scenario will take around 20 minutes to fully scope out all aspects. Creation of a great scenario can take up to an hour.

Mentors can leave written and/or video feedback, and time-based comments. They can prompt learners for a new response or end the assignment by providing a final score based on the grading criteria established. Any user can be given mentor status to any group. The Administrator(s) assigns this status.

A scenario is a context based task. The first step is to explain the context (situation) and define the task (what you want the user to do). It is very helpful to prepare a script before creating the scenario. A description and grading criteria should also be prepared. To help the user prepare, additional files can be included.

Creating the scenario is easily done using Rehearsal’s video and audio recording tools. You can also upload video and audio files.

Learners have a unique username and password to log in, and see only the scenarios assigned to their groups. Learners record a response and submit. Mentors are then notified via email or push notification if the native iOS or Android app is installed (phone or tablet).

There are several ways learners can access a scenario: email link, push notification to our mobile app, or embedded links in an LMS course. Users can also log into their Rehearsal dashboard to see all their current and completed assignments.

We have minor releases every 4-6 weeks. As we are a SaaS-based solution, no action is required on your part. You will receive release notes.

No, they cannot. e.g. Department Leads who are mentors for their own groups will not see or be able to grade responses for other groups. Admins can see and grade everything.

No. Only scenarios that are promoted to the Leaderboard can be viewed by learners. Admins and mentors decide on promotion and can write a note about the scenario.

Typically, our training sessions are one hour long and you are taken through creating, grading, and promoting programs, topics and role-plays, creating users, groups, and mentors, metrics and site settings.

Yes. Basic aspects of the application can be changed, such as the background. Soon, the app will be fully customizable. If you have more questions, please check out the the ELB Learning knowledge base.

Yes! Think of Rehearsal as a practice platform for all communication skills. From simple ask and answer questions, to practicing detailed presentations; uses for Rehearsal are expanding every month.

With our screen recording capability users can also demonstrate proficiency with web and desktop applications. Did you know that you can take Rehearsal into the field? Using our mobile app users can demonstrate proficiency with on-site tasks or engage in multi-person role plays.

Normally, a kick-off meeting takes 60 minutes.

No. Rehearsal has an audio only option, which is ideal for environments where web cams are not readily available.

Our screen capture technology is integrated seamlessly with Rehearsal and is included at no additional cost. It requires a one-time download and works with any desktop browser. It is not supported on mobile devices.

Yes. We probably already have an integration built, and if not, we can build one. View our knowledge base for more details. We provide several levels of integration with LMS and HRIS systems depending on if your particular system supports OpenAPI – a set of technologies that essentially allows websites and web applications to talk to one another. Our system communicates using a Restful API. We will gladly set up a meeting with our technical team to discuss your environment and needs.

From sales enablement to medical knowledge, leadership to soft skills, Rehearsal has been proven to help learners master communication skills. With this video-coaching platform, you can give employees a customer role-play scenario, test their knowledge of a product, or help them perfect their best elevator pitch. Rehearsal is as powerful as you are creative.

Yes! We provide help with implementation and onboarding to get you, your team and your learners on the platform quickly and comfortably. We will:

• Setup a kick-off call to discuss your goals and strategy
• Provide you with materials to aid in your planning decisions such as programs, topics, scenarios and grading criteria
• Provide you with sample internal communications to build excitement
• Setup your site and provide sample videos to practice with
• Train your admins and mentors on how to navigate the system, create and grade role plays and add users and groups
• Provide your learners micro tutorial videos to get into the system
• Perform a quality assurance check before your launch

Yes. Rehearsal works on just about any device with a web browser and an Internet connection. We also have native apps for Android and iOS, and support email and push notifications.

CVS (Aetna), Abbvie Global, Paychex, Zelus, 3M, Alight, Office Depot, Chubb Personal Risk, Capital One, Medline, Cardinal Health, Northern Trust and Pfizer to name a few. But not all of our customers are big names. Many of our clients have less than 20 users.

All text, media, and videos are securely stored in Amazon's cloud service.

Yes. As underlying AI models advance, we expect improvements in speed, realism, and lip‑sync. We adopt updates from our partners when they offer clear value to users.

Using raw AI tools requires manual prompts, formatting, and asset handling.
MicroBuilder:

• Keeps everything in one workflow: generate → edit → assemble → export
• Structures outputs into course‑ready sections (objectives, knowledge checks, summaries)
• Connects directly to media creation (avatars, TTS) without juggling separate apps
• Reduces re‑formatting and copy/paste errors
• [Roadmap Item] Context engine to remember your learning context across sessions, improving consistency

MicroBuilder is designed to fast‑track creation while relying on human expertise for accuracy, compliance, and brand voice.

We recommend that you:

• Always review AI outputs for accuracy, tone, and inclusivity
• Maintain a style guide and terminology list for your team to ensure consistency
• Use SME reviews for regulated or safety‑critical topics
• Keep source links for facts and statistics in your course notes
• Always check your organization’s policies before uploading sensitive content

• Module outline, text generation, and processing: OpenAI
• Translation: Amazon Translate
• Audio and video speech translations: Amazon Polly
• Avatar video generation: Colossyan‍
• Text‑to‑speech (TTS): ElevenLabs

We may update providers to improve quality, latency, and cost. We will keep this FAQ up to date as changes occur.

MicroBuilder offers a comparable ability to assemble modern, responsive lessons quickly. Where MicroBuilder truly stands out is in its built-in access to multiple content formats, AI-assisted text, avatar video, audio/TTS, VR, and games, that can be embedded directly into a single learning experience. It also offers one-click translation across text, video, and audio, making global rollouts effortless. Because content is hosted centrally, any SCORM modules distributed across multiple LMS platforms can be updated simultaneously, ensuring consistency and saving valuable time.

Pricing is structured per user. Today, logins can be shared; however, when our collaboration features are released, parallel logins will be blocked, and pricing will be enforced on a per-user basis. 

Pro tip: For teams anticipating collaboration, plan seat assignments accordingly.

MicroBuilder uses AI translation (Amazon Translate) to generate first‑pass translations quickly. Like any AI service, outputs may include errors or nuances that require human involvement. We recommend that all translated content undergo human review before being published.

Pro tip: Have a native/fluent reviewer validate terminology, tone, and brand voice. Use your organization’s glossary and style guide when reviewing.

MicroBuilder streamlines multi‑format creation into one place:

• Generate and edit AI‑assisted text within eLearning‑ready structures
• Produce avatar videos and audio with integrated partners
• Embed other learning formats (video‑based training, VR, games) into MicroBuilder easily
• Export content as instant eLearning modules to accelerate production
• Keep SCORM modules up to date across all LMS systems with a single central update

We integrate multiple AI services (including OpenAI for text generation), and we design MicroBuilder to structure outputs directly into eLearning‑ready formats. However, no generative AI can guarantee factual accuracy. MicroBuilder accelerates authoring while keeping a human in the loop for editing, fact‑checking, and finalizing content within one tool.

If you’d like our assistance to ensure human-verified accuracy, please reach out to us here.

Any documents uploaded to MicroBuilder apply only to the module being used. They are not shared across other modules.

Yes. You can add custom backgrounds to avatar videos created in MicroBuilder.

We prioritize speed and ease of use for first‑pass translation. However, independent linguistic quality assurance (QA) and automated quality scoring are on our roadmap. In the meantime, plan for human review as part of your workflow.

If you’d like our assistance with a manual translation validation, please reach out to us here.

Lectora offers in-app access to the ELB Learning Stock Asset Library (images/vectors, audio, and video), Cutout People Library, Icon Library, and Lectora Template Library to quickly find and select the media you need to build multimedia-rich courses.

In addition to the libraries listed above, it also includes the full eLearning Template Library (templates for all authoring tools) and the PowerPoint Template & Graphic Library.

The Medical Asset Library is an additional subscription that can be added to your account upon purchase. Please ask your ELB representative for more information.

Knowledge Base: The ELB Learning Knowledge Based includes articles and quick guides covering all you can do within Lectora. Or, from within Lectora, select Help from the menu to access and view the information by topic or search for information by keyword. You can also refer to quick guides in the Knowledge Base to learn more.Training: Lectora offers several training classes—both self-paced online and instructor-led—that provide you with the skills you need to quickly become a Lectora wizard.  Check out the training options available here https://www.elblearning.com/create-learning/product-trainingBefore opting for the paid options register for our free Getting Started class here: https://register.gotowebinar.com/rt/4821387498442064400‍Community: You can join the Community and search the various forums for answers to your questions. The Community is visited regularly by Lectora users around the globe, and posts are frequently answered within a short time period.

Lectora is available in seven languages:EnglishFrenchGermanSpanishSwedishChinese (Mandarin)Brazilian Portuguese

You can locate your license key from the Help menu within Lectora. Simply click on the Help menu icon (in the upper-right corner of the screen) and select About Lectora. On the panel that appears you will find your License Key and version number. The license key is also available by going to menu item File -> Help.

You will receive access to Lectora® Online & Desktop, Asset Library, ReviewLink®, and MicroBuilder® with your Gold Suite subscription.

Projects you create with Lectora can be published to HTML for distribution on the web; to an AICC, SCORM, cmi5, or xAPI-compliant learning management system (SCORM 1.1, SCORM 1.2, SCORM 2004 3rd edition) and learning record store (cmi5, xAPI); or for offline use. Projects that include tests and questions that are published to a learning management system (LMS) will automatically send test results to the LMS.

Lectora supports nearly all types of digital image, audio, and video formats, and rich text and text documents (.rtf, .txt). These types of files can be dragged and dropped directly from your computer’s files into the Lectora workspace. Immersive learning content built-in CenarioVR can also be embedded directly into your course. CenarioVR supports 360-degree images and video, and even 3D objects (GLB format)! You can also embed games directly into your learning project from The Training Arcade.

RCD allows you to design and customize your content for any device. Content automatically scales and you can take control to customize your content so it displays exactly how you want it on each device in both landscape and portrait orientations. This is something no other authoring tool offers. Create it exactly how you want it without having to play layout roulette!

Lectora Inspire and Lectora Publisher have been combined into one powerful desktop product starting with Lectora version 19, released back in 2020. With the latest version of Lectora Desktop, you can expect the same features plus MORE - only more affordable. To upgrade your Lectora Desktop license, please contact sales@elblearning.com.

No. Lectora is not an HTML editor. Lectora is a WYSWIG (what you see is what you get) application that enables you to drag and drop items into your project, reposition and resize them using your mouse, add and format textual content, and create interactivity using the Lectora interface. No programming is required. If you publish your content to a web-based format, Lectora will create the appropriate HTML code that can be interpreted by web browsers such as Microsoft Internet Explorer, Mozilla FireFox, and Apple Safari. However, you can add custom HTML, JavaScript, and CSS code to your Lectora title if you want.

If you are using Lectora Online, you don’t need to install anything! It works on Macs or PCs on all major browsers.Lectora Desktop runs on the following operating systems:Microsoft Windows 8Microsoft Windows 10Microsoft Windows 11Be sure you meet the following minimum system requirements before installing Lectora:Intel or AMD class processor500MB free RAM1.6 GB free hard disk space for the applicationA monitor with a minimum resolution of 1024x768

Lectora comes in a flexible, affordable package to fit all of your eLearning needs. When you purchase a subscription to Lectora, you will get unlimited access to the desktop version, Lectora® Desktop, the online version, Lectora® Online, ReviewLink®, for collaborative reviews and approvals, and the Asset Library, a destination for millions of design assets.Lectora Online provides even more power with collaborative authoring capabilities and the first-ever AI Course Wizard for instant course generation.The ELB Learning Asset Library offers stunning templates (for Lectora and other authoring tools), 100,000+ diverse character images in our Cutout People Library, all with multiple poses, emotions, and props, 39,000+ professionally designed templates, a slew of PowerPoint templates, and over 120 million multimedia stock assets. And you don’t have to worry about paying for support; it’s all included.Lectora can be accessed from The Studio by ELB Learning. If you have forgotten your username and password, you can reset it from this login screen. If you are still having trouble accessing your account, please email support@elblearning.com.

Lectora Online is automatically updated on a regular basis. To upgrade your Lectora Desktop license, please visit our upgrades page or contact sales@elblearning.com.

You can locate your version number from the Help menu within Lectora. Simply click on the Help menu icon (in the upper-right corner of the screen) and select About Lectora. On the panel that appears you will find your License Key and version number. You may also contact your Lectora account representative at sales@elblearning.com or 1 (801) 854.5495.

You can contact the technical support team by email—support@elblearning.com or visit https://knowledgebase.elblearning.com/submit-a-case-to-customer-solutions.

Please contact sales@elblearning.com to set up access to all tools included with your Lectora Desktop license.

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Please visit https://www.elblearning.com/create-learning/lectora-updates/updates for details on the latest updates or https://knowledgebase.elblearning.com/release-notes-for-all-software for release notes.

Yes. Lectora includes HTML5 media support, which enables media to be viewed on mobile and tablet devices. You can also customize the appearance of your project specific to the type of device and orientation using Lectora’s Responsive Course Design (RCD) feature. Lectora will automatically scale content to fit multiple devices but it can be adjusted for each device.Lectora's flexible design enables authors to produce an engaging look and feel such as scrolling animation wireframes that progressively reveal content and images as learners scroll down the page.

Lectora is for everyone—from beginners to experts. A new user can easily develop quality eLearning content, while experienced developers get the power to build more customized, creative courses. We also offer many resources to help you get started.

You can import PowerPoint 2007 and newer presentations in two ways: (1) import an entire presentation to create a new project, or (2) select to import individual presentation pages as new pages in an existing project when you select the PowerPoint Slides icon from the Tools Ribbon. Lectora will convert text, objects, and animations into their equivalent text blocks, objects, and transitions in Lectora.For more details about importing PowerPoint presentations, visit How to Import a Microsoft PowerPoint Presentation into Lectora. https://knowledgebase.elblearning.com/lectora-and-powerpoint-start-here

Yes. You can use Lectora to create content that complies with Section 508 of the Rehabilitation Act that applies to web-based Intranet and Internet Information and Applications (1194.22). Lectora’s integrated Accessibility Check Tool will help you identify objects within your project that must meet specific requirements in order to comply. Lectora also meets the latest Web Content Accessibility Guidelines (WCAG) standards. Visit https://knowledgebase.elblearning.com/lectora-accessibility-support for more information.

You must have one desktop license for each computer on which Lectora is installed. If you’re interested in a multiple license solution, contact your account representative.

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Absolutely! We are proud to support academic and military organizations with the best eLearning software on the market. Contact our Academic and Government Team at sales@elblearning.com or 1 (801) 854.5495 for access to special savings.

We are flexible. There are several options including all major credit cards, Paypal, we can place phone orders, you can request an invoice, we accept wire payments, or electronic money requests. If you have any other questions about payments, please contact our business development team for details.

When you purchase, your subscription includes a license to use our templates. You can use those templates to build as many training courses as you like. We ask that you download our templates on an “as needed” basis, as “stock piling” templates is prohibited. Please view all of the details on our Terms of Use page.

Short answer, no. Long answer, give us a call and let’s talk about it!

The same price as this year.

You can download as many templates as you’d like during the year. By default, there is a daily limit of 30 downloads which can be reset if necessary.

Each subscribed user gets 25 downloads per month from our Premium stock image library and unlimited downloads from our Standard stock image library. Premium quota resets to 25 every month.

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There are multiple ways to get to the ELB Learning Library website where you can log in to access your content:Go directly to the Library home page and click on the “Login” button at the top right (screenshot).Visit the Member Dashboard (screenshot) to log into your account. From here you can access and launch each product library from the list of subscriptions in your “Libraries” tab or by using the main navigation across the top (screenshot).From the ELB Learning home page you can click on the “Log In” button at the top right of the page (screenshot). This will take you to the Library home page. Here, you will follow step #1 above.

Go to the Member Dashboard. You will be taken to a log in screen where you will need to click on the option “Or log in with my email” (screenshot). This will take you to the email login screen where you can then click “Forgot password?” (screenshot). You will then be prompted to enter the email used on your account. Type in your email and click “Send” (screenshot). You should then receive an email with a link to reset your password (screenshot). Type in and confirm your new password and click “Update” (screenshot).

We offer the same great, low pricing for all customers.

Each designer/developer that will be using any templates and assets to build content needs to be have a “seat” in the subscription.

We do not. However, we feel strongly that you will have a great experience with our products. If you have any questions, or require assistance, please reach out to a product specialist to optimize your time during the subscription.

No, but we won’t stop you if you would like to. The love is appreciated.

Yes. You can use our templates to build courses that you sell. You can’t resell our templates as “templates.” They must be populated with content and be integrated into your project.

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The library is designed to download templates as you need them. “Stock piling” templates or stock assets is prohibited. We encourage you to download and save templates and images on an as-needed basis.

CenarioVR supports the use of MP4 video, MP3 audio, PNG, JPG, SVG, GLB, and non-animated GIFimages.

360 degree video and images can be gathered or captured in a variety of different ways. Common examples include renting or purchasing a 360 degree camera, downloading stock options from a website, or contracting a third party to shoot and produce the videos or images.

Depending on your plan you'll have access to the Analytics dashboard. Analytics can either be seen from a scenario or learner perspective. Data points include:

• Participants
• Average amount of time spent
• Individual time spent
• Average interactions
• Individual interactions
• Launches
• Passes
• Fails
• Individual scores

An equirectangular image is the term used to describe a spherical image that has been made into a flat object. An example would be a world map or 3D projection of a 360 degree viewpoint.

Yes. Your data is backed up nightly, in an encrypted, compressed form.

CenarioVR is an easy-to-use, online authoring tool for creating virtual reality simulations. It allows you to create engaging and intuitive interactions that make an impact. Learners can explore and participate in a captivating 360° virtual environment designed to expand their vision, promote learning, increase retention, and achieve outcomes.

Publishing to CenarioVR Live and Mobile gives learners access to your scenario on the mobile app. You can also publish to HTML5 for website hosting. Or send it to xAPI, CMI5, or SCORM for hosting on a Learning Management System or Learning Record Store.

You can create unlimited scenarios with the Pro subscription or eLearning Brothers Authoring Suites - Platinum plan.

It depends on how you publish. Content published and hosted on external sites such as an LMS or a websitehas unlimited viewing potential. Distribution via CenarioVR will be dependent upon the plan you purchase.

If the content has been published publicly the scenario will be visible on the Public Scenarios tab. Assigned content appears in the Assigned Scenario tab.

Anyone can change their own passwords using the "Forgot Password" link on the login screen. Authorized users in an Administrator or Organizational Administrator role can change a user's password by selecting "Users" on the CenarioVR dashboard followed by clicking the ellipses (three dots ...) on the right side of the screen next to the user's name. Then choose Edit.

To create a scenario from scratch, you must upload at least one 360 degree video in MP4 format or an equirectangular image that's either PNG or JPG. Be sure to check out our CenarioVR Resources for acomplete list of all the articles and videos regarding CenarioVR.

After you have been added into the system, anemail will be sent asking you to set up your password. Complete the steps instructed to gain access into CenarioVR.

CenarioVR is hosted on the web here: https://cenariovr.com/. Be sure to access the site through Chrome, Firefox, or Safari using a stable internet connection. For the best user experience, access the site via your laptop or personal computer. Mobile phone and tablet development is not supported at this time.

Yes. Any scenario can be shared with another author in your organization. This feature is only available on certain plans. Please refer to our Plans and reach out to your eLearning Brothers Account Representative if you have any questions.

Yes. Public content is open to the general public and can be viewed at any time, even on the CenarioVR mobile app. Private content is available only via invitation to assigned viewers.

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Yes. CenarioVR supports 4K video upload.

Always capture your source material in 4K resolution or higher. Remember that 4K resolution is split between multiple lenses and spread over a full 360 degrees, so 4K images and video only give you HD ineach hemisphere. If the resulting video is too large orrequires too much bandwidth (see the compression section below), you can always lower the resolution to HD if the subject matter does not need it (but you can’tgo the other way).

Grading questions within CenarioVR is automatic. When publishing, you also have the optionto include or not include a score. When publishing to SCORM, the package includes the necessary information to “complete” and score a scenario.

Content published to CenarioVR allows you to view it either on the web, on a mobile device, or on various headsets. There are also native CenarioVR apps forthe following devices:

• iOS
• Android
• Samsung Gear VR
• Oculus Go
• Oculus Quest –see note below
• Oculus Rift/Rift S
• HTC ViveFocus
• HTC Vive/VivePro – on the VivePort store, not the Steam store
• Pico Neo
• Pico G2/G24K

Note: Oculus does not allow Enterprise Apps on the Quest store. To install the CenarioVR app on Quest it will need to be sideloaded, or you need to utilize the Oculus for Business Platform (https://business.oculus.com/), which is the Oculus supported way of using Enterprise Apps on the Quest. Instructions for how to sideload for the Quest can be found here. For all of the device types (except Quest), there is a free CenarioVR App on the store for the device. Just go to the store for the device, download the app, and log in using either an author or student ID. A student will only see content that is assigned to them, and public content if that is enabled for their organization. An author will also see assigned and public content, but will additionally have a tab for “My Scenarios” which will have any scenarios that the author has published. Scenarios under “My Scenarios” do not generate xAPI statements and won’t gather analytics, giving you a chance to test your output before distributing to students.

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YES! We even have a CenarioVR object type in Lectora.

Absolutely! eLearning Brothers is proud to support academic and military organizations with the best eLearning software on the market. Reach out to your eLearning Brothers Account Representative if you have any questions.