First, ELB Learning introduced a skills-based approach, tying specific learning paths to employees’ roles and responsibilities. Through pre-assessments, learners could “test out” of material they had already mastered, ensuring personalized and efficient training journeys. Customized landing pages within Docebo provided clear, self-led pathways for different roles, creating an intuitive, learner-centric experience.

To drive greater engagement, Intuit adopted The Training Arcade®, integrating role-specific games directly into the LMS. Scenario-based and reasoning games provided realistic practice opportunities, immediate feedback, and a dynamic learning environment—especially critical during the first 90 days of onboarding when habits and confidence are built.

Recognizing the importance of professional recognition, Intuit also invested in certification programs. Learners earned badges and certifications that validated their expertise, helped boost confidence, and could be showcased externally to strengthen both career opportunities and customer credibility.

Finally, ELB Learning revitalized the overall training experience by redesigning course templates and branding, introducing short-form explainer videos, guided walkthroughs, and TikTok-style screencasts. The updated learning assets were tailored to different learning styles and designed to capture attention and accelerate understanding. Trainer toolkits and facilitation guides were also modernized to support effective program delivery.