From sales enablement to medical knowledge, leadership to soft skills, Rehearsal has been proven to help learners master communication skills. With this video-coaching platform, you can give employees a customer role-play scenario, test their knowledge of a product, or help them perfect their best elevator pitch. Rehearsal is as powerful as you are creative.

Where is the data stored?

All text, media, and videos are securely stored in Amazon's cloud service.

Can we use an iPad, iPhone, or Android device instead of a webcam?

Yes. Rehearsal works on just about any device with a web browser and an Internet connection. We also have native apps for Android and iOS, and support email and push notifications.

What companies are using Rehearsal?

CVS (Aetna), Abbvie Global, Paychex, Zelus, 3M, Alight, Office Depot, Chubb Personal Risk, Capital One, Medline, Cardinal Health, Northern Trust and Pfizer to name a few. But not all of our customers are big names. Many of our clients have less than 20 users.

Does Rehearsal integrate with our LMS?

Yes. We probably already have an integration built, and if not, we can build one. View our knowledge base for more details. We provide several levels of integration with LMS and HRIS systems depending on if your particular system supports OpenAPI – a set of technologies that essentially allows websites and web applications to talk to one another. Our system communicates using a Restful API. We will gladly set up a meeting with our technical team to discuss your environment and needs.

How does your screen capture feature work? Does it cost more?

Our screen capture technology is integrated seamlessly with Rehearsal and is included at no additional cost. It requires a one-time download and works with any desktop browser. It is not supported on mobile devices.

Do you have to have a webcam for Rehearsal to work?

No. Rehearsal has an audio only option, which is ideal for environments where web cams are not readily available.

Can we customize the look of Rehearsal?

Yes. Basic aspects of the application can be changed, such as the background. Soon, the app will be fully customizable. If you have more questions, please check out the the ELB Learning knowledge base.

Do you provide onboarding and implementation help?

Yes! We provide help with implementation and onboarding to get you, your team and your learners on the platform quickly and comfortably. We will:

Setup a kick-off call to discuss your goals and strategy
Provide you with materials to aid in your planning decisions such as programs, topics, scenarios and grading criteria
Provide you with sample internal communications to build excitement
Setup your site and provide sample videos to practice with
Train your admins and mentors on how to navigate the system, create and grade role plays and add users and groups
Provide your learners micro tutorial videos to get into the system
Perform a quality assurance check before your launch

How long does a kick-off meeting take?

Normally, a kick-off meeting takes 60 minutes.

How long does Administrator & Mentor training take?

Typically, our training sessions are one hour long and you are taken through creating, grading, and promoting programs, topics and role-plays, creating users, groups, and mentors, metrics and site settings.

Can Rehearsal be used for more than role-plays?

Yes! Think of Rehearsal as a practice platform for all communication skills. From simple ask and answer questions, to practicing detailed presentations; uses for Rehearsal are expanding every month.

With our screen recording capability users can also demonstrate proficiency with web and desktop applications. Did you know that you can take Rehearsal into the field? Using our mobile app users can demonstrate proficiency with on-site tasks or engage in multi-person role plays.

What’s involved in creating a scenario?

A scenario is a context based task. The first step is to explain the context (situation) and define the task (what you want the user to do). It is very helpful to prepare a script before creating the scenario. A description and grading criteria should also be prepared. To help the user prepare, additional files can be included.

Creating the scenario is easily done using Rehearsal’s video and audio recording tools. You can also upload video and audio files.

How long does it take to setup a scenario?

Setting up a scenario can happen as quickly as 3-5 minutes. Designing a good scenario will take around 20 minutes to fully scope out all aspects. Creation of a great scenario can take up to an hour.

Who grades the scenario?

Mentors can leave written and/or video feedback, and time-based comments. They can prompt learners for a new response or end the assignment by providing a final score based on the grading criteria established. Any user can be given mentor status to any group. The Administrator(s) assigns this status.

Can Mentors see and grade other responses for groups they are not assigned to?

No, they cannot. e.g. Department Leads who are mentors for their own groups will not see or be able to grade responses for other groups. Admins can see and grade everything.

Can learners see other people’s responses or coaching feedback?

No. Only scenarios that are promoted to the Leaderboard can be viewed by learners. Admins and mentors decide on promotion and can write a note about the scenario.

How are scenarios accessed?

Learners have a unique username and password to log in, and see only the scenarios assigned to their groups. Learners record a response and submit. Mentors are then notified via email or push notification if the native iOS or Android app is installed (phone or tablet).

There are several ways learners can access a scenario: email link, push notification to our mobile app, or embedded links in an LMS course. Users can also log into their Rehearsal dashboard to see all their current and completed assignments.

How long does it take to go through a scenario?

That completely depends on the scenario. Practicing an elevator pitch is fast, practicing a PowerPoint presentation is longer. However, for processing, it takes about 10-15 seconds for a recorded video to be ready after you stop recording, review it and submit it.

What maintenance is involved with Rehearsal?

We have minor releases every 4-6 weeks. As we are a SaaS-based solution, no action is required on your part. You will receive release notes.

What do you recommend for initial rollout?

That’s a big question that varies by customer. Generally, this depends on your situation and audience e.g sales, customer service, etc.

What do you recommend for ongoing engagement?

We suggest rolling out 2-3 new scenarios every three weeks, followed by Coaching and Leaderboard recognition. Scenarios can be a compliment to your training plans surrounding new products, events, marketing campaigns, customer policy changes, etc.

What devices does Rehearsal work on?

Learners can use webcam-enabled computers and laptops, tablets and smartphones. Our development teams test on multiple platforms and devices.

Do you support all Learning Management Systems?

There are many LMS providers in the space, and while we have certainly worked with some of the major players, such as Litmos and Blackboard, we will need to determine what integrations your particular system supports. We provide several levels of integration with LMS and HRIS systems depending on if your particular system supports OpenAPI – a set of technologies that essentially allows websites and web applications to talk to one another. Our system communicates using a Restful API. We will gladly set up a meeting with our technical team to discuss your environment and needs.

Do you support Single Sign On (SSO)?

We support several SSO protocols, but most easily support customers that use SAML 2.0; view the knowledge base here for more information. Please contact us to discuss your SSO environment and needs.

What types of integrations are possible?

There are three integration types: User, Data, and Content.

What is the "User" type of integration?

User integration allows for the seamless transition from your existing systems to Rehearsal. Without user integration, the first time a user accesses Rehearsal, he or she will be required to enter a username and password. With user integration, the user sees the desired content immediately. User integration can be done via an SSO protocol such as SAML 2.0, or via our Restful API. The latter will require your IT group to get involved as some development time may be necessary.

What is the "Data" type of integration?

Data integration is as follows:

Information is pulled from Rehearsal by your system using our API. We offer a public API that some customers use to pull Rehearsal information into their own data warehouse, build dashboards, reporting, etc.

What is the "Content" type of integration?

Content integration involves the use of links that lead directly to specific role-plays inside of Rehearsal. These links can be normal links that open into a new window or tab, or they can be more advanced, displaying Rehearsal content directly inside of your system's pages via the use of iframes or shadowboxes. Rehearsal assignments can be integrated into any SCORM course and most LMSs.

How do you manage my data and security?

As a company that takes data security and privacy very seriously, we recognize that Rehearsal’s information security and data privacy practices are important to you. While we don’t like to expose too much detail around our practices (as it can empower the very people we are protecting ourselves against), we have provided some general information here to give you confidence in how we secure the data entrusted to us. We adhere to this principle: When storing and transmitting data, we must ensure a high level of data protection and data security. That goes for information pertaining to our customers, prospects, business partners and employees. Because data protection is people protection. Read more about our data privacy and security here.

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