Alfardan Medical with Northwestern Medicine (AMNM) is a collaboration between Alfardan Group and Northwestern Medicine based on a shared vision of delivering excellence in healthcare.

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Alfardan Group in Qatar built a world-class medical facility, AMNM, that reflected the impeccable standards of Alfardan’s unmatched customer service. This luxury facility delivers a wholly unique model of medical care, creating a new benchmark of excellence in the Qatari medical landscape.

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Having worked with Northwestern Medicine before, eLearning Brothers was a natural partner to develop a comprehensive online training program to prepare newly hired healthcare professionals, leaders, and employees to deliver the most advanced, patient-centric care with service excellence on day one of the AMNM facility opening and beyond.

This training program needed to accomplish several goals, including to:

» Onboard and orient a newly hired cadre of healthcare professionals and staff from all over the world to their jobs and roles at AMNM, as well as prepare them to operate a new polyclinic on opening day and beyond

» Lay the groundwork for AMNM’s unique organizational culture to take hold from the clinic opening and beyond

» Adapt the Northwestern Medicine (NM) model of care, including consultation on cultural adaptation of NM workflows, policies, and systems to the new AMNM clinic

» Enable a team of professionals and staff from diverse backgrounds and cultures to work effectively together in the Qatari culture and healthcare environment

» Provide training processes, systems, and materials that prepare the initial staff for opening day and help onboard the future staff

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To meet this challenge, the ELB Learning team:
» Developed a comprehensive blended learning strategy
» Developed role-based learning paths
» Developed a variety of training and performance support materials

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Over 24 months and with a budget of $1.47 million, the final blended learning program included:

6 Workshops with Participant Guides

23 Learning Paths

25 Clinical Workflows

8 Service and Safety Tools

4 Leadership Tools

7 Reinforcement Activities

8 Service Checks

4 Templates

4 Manager Checklists

4 Videos

5 Kahoot! Microlearning Activities

1 Manager Playbook

1 AMNM Guidebook

1 Tracking Spreadsheet

11 Job Aids

3 Communication Guides

2 Department Specific Presentations

2 Assessment and Evaluation Templates

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The final blended learning onboarding program prepared newly hired healthcare professionals, leaders, and staff from around the world to work together successfully in a new healthcare facility in Qatar.

Leadership and staff reported high levels of satisfaction with the training.

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