Each Rehearsal customer is paired with a dedicated Customer Solutions Manager (CSM) who supports onboarding and rollout. We recommend starting by aligning on goals, learners, and success metrics, then launching with clearly defined scenarios and coaching standards. Your CSM will guide setup, coach training, learner communications, and best practices—ensuring a smooth rollout and a strong foundation for ongoing engagement and scale.

Learners can use webcam-enabled computers and laptops, tablets and smartphones. Our development teams test on multiple platforms and devices.

Typically, our training sessions are one hour long and you are taken through creating, grading, and promoting programs, topics and role-plays, creating users, groups, and mentors, metrics and site settings.

No. Rehearsal has an audio only option, which is ideal for environments where web cams are not readily available.

Yes! We provide help with implementation and onboarding to get you, your team and your learners on the platform quickly and comfortably. We will:

• Setup a kick-off call to discuss your goals and strategy
• Provide you with materials to aid in your planning decisions such as programs, topics, scenarios and grading criteria
• Provide you with sample internal communications to build excitement
• Setup your site and provide sample videos to practice with
• Train your admins and mentors on how to navigate the system, create and grade role plays and add users and groups
• Provide your learners micro tutorial videos to get into the system
• Perform a quality assurance check before your launch

There are three integration types: User, Data, and Content.

Content integration involves the use of links that lead directly to specific role-plays inside of Rehearsal. These links can be normal links that open into a new window or tab, or they can be more advanced, displaying Rehearsal content directly inside of your system's pages via the use of iframes or shadowboxes. Rehearsal assignments can be integrated into any SCORM course and most LMSs.

User integration allows for the seamless transition from your existing systems to Rehearsal. Without user integration, the first time a user accesses Rehearsal, he or she will be required to enter a username and password. With user integration, the user sees the desired content immediately. User integration can be done via an SSO protocol such as SAML 2.0, or via our Restful API. The latter will require your IT group to get involved as some development time may be necessary.

There are many LMS providers in the market, and we’ve worked with several of the major platforms, including Litmos and Blackboard. In many cases, we already have an existing integration in place, and if not, we can build one. We offer multiple levels of integration with LMS and HRIS systems depending on whether your platform supports OpenAPI, which allows systems to communicate with one another through our RESTful API. We’re happy to set up a meeting with our technical team to review your environment, confirm integration options, and discuss next steps. You can also explore our knowledge base for additional details.

Yes. Rehearsal works on just about any device with a web browser and an Internet connection. We also have native apps for Android and iOS, and support email and push notifications.

We suggest rolling out 2-3 new scenarios every three weeks, followed by Coaching and Leaderboard recognition. Scenarios can be a compliment to your training plans surrounding new products, events, marketing campaigns, customer policy changes, etc.

That completely depends on the scenario. Practicing an elevator pitch is fast, practicing a PowerPoint presentation is longer. However, for processing, it takes about 10-15 seconds for a recorded video to be ready after you stop recording, review it and submit it.

Mentors can leave written and/or video feedback, and time-based comments. They can prompt learners for a new response or end the assignment by providing a final score based on the grading criteria established. Any user can be given mentor status to any group. The Administrator(s) assigns this status.

A scenario is a context based task. The first step is to explain the context (situation) and define the task (what you want the user to do). It is very helpful to prepare a script before creating the scenario. A description and grading criteria should also be prepared. To help the user prepare, additional files can be included.

Creating the scenario is easily done using Rehearsal’s video and audio recording tools. You can also upload video and audio files.

Learners have a unique username and password to log in, and see only the scenarios assigned to their groups. Learners record a response and submit. Mentors are then notified via email or push notification if the native iOS or Android app is installed (phone or tablet).

There are several ways learners can access a scenario: email link, push notification to our mobile app, or embedded links in an LMS course. Users can also log into their Rehearsal dashboard to see all their current and completed assignments.

We have minor releases every 4-6 weeks. As we are a SaaS-based solution, no action is required on your part. You will receive release notes.

No, they cannot. e.g. Department Leads who are mentors for their own groups will not see or be able to grade responses for other groups. Admins can see and grade everything.

No. Only scenarios that are promoted to the Leaderboard can be viewed by learners. Admins and mentors decide on promotion and can write a note about the scenario.

Yes! Think of Rehearsal as a practice platform for all communication skills. From simple ask and answer questions, to practicing detailed presentations; uses for Rehearsal are expanding every month.

With our screen recording capability users can also demonstrate proficiency with web and desktop applications. Did you know that you can take Rehearsal into the field? Using our mobile app users can demonstrate proficiency with on-site tasks or engage in multi-person role plays.

Our screen capture technology is integrated seamlessly with Rehearsal and is included at no additional cost. It requires a one-time download and works with any desktop browser. It is not supported on mobile devices.

From sales enablement to medical knowledge, leadership to soft skills, Rehearsal has been proven to help learners master communication skills. With this video-coaching platform, you can give employees a customer role-play scenario, test their knowledge of a product, or help them perfect their best elevator pitch. Rehearsal is as powerful as you are creative.

As a company that takes data security and privacy very seriously, we recognize that Rehearsal’s information security and data privacy practices are important to you. While we don’t like to expose too much detail around our practices (as it can empower the very people we are protecting ourselves against), we have provided some general information here to give you confidence in how we secure the data entrusted to us. We adhere to this principle: When storing and transmitting data, we must ensure a high level of data protection and data security. That goes for information pertaining to our customers, prospects, business partners and employees. Because data protection is people protection. Read more about our data privacy and security here.

Data integration is as follows: 

Information is pulled from Rehearsal by your system using our API. We offer a public API that some customers use to pull Rehearsal information into their own data warehouse, build dashboards, reporting, etc.

We support several SSO protocols, but most easily support customers that use SAML 2.0; view the knowledge base here for more information. Please contact us to discuss your SSO environment and needs.

Normally, a kick-off meeting takes 60 minutes.

All text, media, and videos are securely stored in Amazon's cloud service.