Corporate

IT Cosmetics Gamified LMS for Product Sales Training

A gamified Learning Management System used to educate and immerse sales associates.

Client

IT Cosmetics is a leading makeup and skincare brand under the L’Oréal Group developed with clinical insights from cosmetic surgeons, plus ingredient and skincare expertise from dermatologists.

Challenge

IT Cosmetics, a division of L’Oréal, wanted to implement a gamified, reward-driven Learning ManagementSystem (LMS) to fully immerse employees in their brand and mission. They also wanted to celebrate their global presence and focus on customer touch points around the world.

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Strategy & Solution

We fully customized our LMS, Motivate Cloud, to create an engaging, brand-specific learning journey for their team. The IT Cosmetics Global LMS is an interactive, game-based training platform that educates sales associates around the globe with micro modules, games, points, badges, and tangible rewards.

When employees login they are greeted by a whimsical animation that showcases a variety of IT Cosmetics products and geographies. Then, they are presented with a unique passport that includes all of their personal information, level of accomplishments, and available badges.

After viewing their player profile, learners are introduced to a learning journey that includes:

online and Instructor led courses that utilize micro slides and videos
reinforcement games
an interactive education (EDU) manual

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While the modules and games are designed to teach and test employees, the EDU manual provides on-the-fly information about the brand and products. To further engage learners, IT Cosmetics uses the community feature so employees can learn and collaborate with others about what they know. Learners can ask questions and share expertise in a safe and searchable environment. This learning community combines both formal and informal learning by connecting employees with experts around the globe while always keeping them knowledgeable about company announcements and new product launches.

Results

CenarioVR for IT Cosmetics

We also created this amazing VR experience for IT Cosmetics using the CenarioVR platform to ensure that their sales team was fully immersed in the IT Cosmetics world.